Question:
why is YAMAHA service the worst? it is hopeless, no one should buy yamaha, others are much better,see details?
anonymous
2009-10-11 13:46:40 UTC
I have read at many instances that yamaha servicing is poor, it is hopeless. we all love to buy bikes, good bikes we want to invest our money in the right place. everyone says yamaha is this and that buy international companies products not pulsars as they are cheap, bad parts etc, but what i have noticed and am VERY VERY DISAPPOINTED with is everyone says yamaha services are dead ****, crap, I have been using bajaj for years and I had no such major problems. My dad had a chtak scooter which is more than 23 years old is still running fine.. now howz that bajaj haters? I was going to buy a yamaha bike probably R15 or new fazer but read some really bad things about it. see the following sites...
http://www.consumercomplaints.in/complaints/tried-to-cheat-me-and-now-no-one-responding-to-my-complaints-c231096.html

http://www.consumercomplaints.in/complaints/poor-service-c173241.html
See, there are many more in the site and other places too. Y is it like that if R15 is like that yamaha sucks then Y will people buy it. I m really scared. wat to do? we spend our hard earned money for crap servicing. see the sites mentioned above U'll understand wat i m saying, some say they have cheated giving old bike, some say tyre leaking, some say vibration etc etc etc etc..plz explain YAMAHA..
Nine answers:
anonymous
2009-10-16 15:17:40 UTC
Prince, you seriously need to relax.

You mention consumercomplaints.in? Go through that website & you'll realize that any company operating in India has complaints against it on that website. Samsung, LG, Motorola, Intel, Bajaj, TVS, Maruti, Ford, every company you can think of.



You know there are people who aren't used to authority. The problem is that even if power is given, people don't know how to use it. They don't know how to wield authority. Fools are fooled everywhere & smart people are recognized within seconds.



The first complain you mention...the one selling the test-ride model. That customer is the one stupid, okay. He catches the dealer red handed & still takes the bike's delivery after the dealer promises a compensation with the service? What the $hit, fu*k is that? He visits the service centre & it takes him hours to get his issues attended? I bet the word fool is written on his face.



I'm a Bajaj hater. Fine? A road side mechanic can service a Chetak. What specialized component does a Chetak has??? Nothing. Look Chetak is a good scooter. Its Bajaj bikes that can't handle stress for a prolonged time & that is the reason I don't like Bajaj. Bajaj service is fine.



Understand this that Yamaha India's position was precarious. The company was such a poor performer in terms on annual sales, some recommended Yamaha should close shop. Libero, Crux, Gladiator, then remodels, then face lifts...the company was going nowhere. No customers, bikes with starting troubles, mileage issues, quality issues....& its competitors setting sales records every month.



That is the reason Yamaha got so frustrated it finally decided to design a bike specially for India in line with the global R series. It decided it in a time when India still isn't ready for 150cc bikes that cost almost equal to the TATA Nano. Yamaha set an annual sales target of 3000. R15 sales crossed the 3000 mark within a quarter year.



Understand this that Yamaha lost its entire fan following after it ceased producing its 2 stroke models, the RX100, RX135 & the RXZ. There are enthusiasts who still have the RX series & still love them. Even I love them. But no one would purchase the new 4 stroke Yamaha's with Bajaj Caliber & Hero Honda Splendor. And why should they? Hero Honda & Bajaj offered better models than Yamaha.



Now tell me Prince, there is a company called Yamaha which has global presence. But it has very very poor market in India. It has a nationwide dealership chain...but many dealers left Yamaha during its lean period (& they were right to do so). A dealer's earnings are from the bikes it sells. Each bike fetches the dealer a fair amount. With almost no sales, the dealerships were running as a loss or at the break-even point. With no healthy source of revenue, how do you expect them to keep their service up to the mark? Ask this question to yourself and you'll know in your heart (to be precise, the brain) that it isn't possible. Except for big town dealers selling the R6 & other higher class bikes, the other small town dealers had a real hard time.



Its only with the arrival of the R15, the FZ series & the Fazer that Yamaha dealerships are good now.



I answered in one of your previous questions that service for the R15 is good. I repeat service for the R15 is good. The mechanics are specially trained at Yamaha's factories in select cities for R15 service. Just like TVS trained its mechanics specially for the RTR series & just like every dealer trains its mechanics at the company factory for a newly launched, differently designed model.



As for the service, cheats, frauds are everywhere. A dealer will understand with the language you speak whether you are smart of not and whether you can, if required take appropriate action in case of a trouble. Tyre problem isn't Yamaha's fault. Selling old bike is a dealers fault & that fool should never have taken the bikes delivery. Other problems are minor & the respective people should simply have met the company representative at the dealership/service. It would have been enough to solve their problems. Rest assured that Yamaha India cares for its goodwill. It even supports its customers for mods. Yamaha India will listen...& if you keep your eyes & ears open, you'll never have a problem that's persistent.

The other R15 problem...one related to the fuel pump...that too is the customers fault. He obviously is getting the bike refilled with adulterated petrol.



If you aren't satisfied just because of a complaint website, without any personal experience, you can always go ahead & purchase the P220 which you like so much. Then there's the Apache RTR180 too.



P.S.

The last line of your question "plz expain YAMAHA" is childish. Yamaha doesn't have people to scan online forums or Yahoo Answers. Yamaha won't answer your question here. There is an official way to clarify your doubts.
guardrailjim
2009-10-11 15:58:53 UTC
Cheated giving old bike - that is not a fault of Yamaha. It is the dealer that sold the bike.

Brake problems are not covered under any manufacturers warranty.

Bike failed to start - happens to every manufacturer. Most common is the owner of bike did something wrong.

What is Tiped setting?

Availability is not Yamaha quality control.

Poor service is the "dealer" that sold the bike. If the dealer does not give satisfactory service, contact Yamaha customer service.

Bike making noise - 1 bike out of 50 million sold.

Tire leaking - Yamaha doesn't make tires. I've seen brand new defective Dunlop tires.



10 cry babies doesn't give a company like Yamaha a bad reputation.

I've witnessed the same complaints with Kawasaki, Honda, Arctic Cat, Chevrolet, Ford, Chrysler, Dell, Apple, Toshiba, Panasonic, etc.

Don't fault a worldwide company for 1 manufacturer's defect.
?
2009-10-11 17:03:18 UTC
Like in many other industries there are 5 star service departments and then all the rest. When my now ex and I were on vacation 600 miles away from home, the rear cylinder "ate" the cam in his bike. We were 40 miles away from the nearest Yamaha dealership, which happened to be a 5 star service department. They could not do enough for us. They over nighted the parts in and dropped all other work to get this bike back on the road. Thats a great dealership-in Paducah KY. Then there was the time that on a friends Yamaha the oil pump became clogged by one of those cheap Emco filters that apparently had come apart. The engine locked tight and we were at least 6 hours from home. That dealership did absolutely nothing to get the bike back on the road. We ended up leaving the bike there, renting a car to continue that trip with, while I rode my bike-it did make it nice to have a car to throw the luggage in and just have my bike back to bare bones again. But it also meant that on the way back from where my friend and I were going that we would have to drop the car off and load my bike with all the gear that was not SHIPPED home (knowing that the last 6 hours were gonna be a very weighed down bike, we shipped all but bare necc. home )along with 2 up my friend an all her luggage for the last 400 plus miles in stop and go traffic heading into the DC to Boston Corridor. In the 10 days since we had to leave her bike, they did absolutely nothing to get it fixed. That is a crummy service department.



Thankfully most fall somewhere inbetween
anonymous
2016-05-22 04:03:23 UTC
Colin M's advice is the best here - press the shop to rectify what they have done. If a machine goes in for a service and it comes out ina worse state than when it arrived then you have just cause and claim to go in and kick up stink. I think it unlikely that they would have restricted it, as under whose authority would they do so? It is not illegal to have an un-restricted scooter depending on the licence of the rider and certainly no shop has the power, authority or desire to police that. I appreciate that confrontation is not pleasant and you say that the shop are less than helpful, so give them one more chance and if they are no more willing then let them know that you will go to the Citizens Advice and will be seeking legal help. The threat of that alone may change their attitude and if not then do actually get a legal letter sent to them. You have been wronged here, don't stand for it.
Stephen Innes
2013-12-21 06:03:52 UTC
if you think Yamaha service you are given is bad take it up with customer care . basically a bike shop tried to rip me off for servicing a bike they had sold me . I took the matter up with susuki customer care and the shop lost the susuki franchise as a matter of my complaint on another occasion was charged what I thought was an unfair amount for fixing a puncture by another shop . I wrote to the director of the company outlining that I thought the charges made were too much had a meeting with him and got a substantial refund . complaining works and as long as you go about it in the right manner has results
two_wheel_racer
2009-10-11 15:53:33 UTC
Yamaha does not make tires. You really should learn how to work on your own motorcycle, get a service manual, read it, try it. Here is my point, If you going to ride the machine you need to trust it is going to hold together through the ride, the only way to be sure, is do it yourself. Yamaha's are great bikes as are all of the Japanese motorcycles.
?
2009-10-11 16:05:00 UTC
lol, +1 to molitor.



So the question is why is yamaha service so bad? thats funny because most dealerships are multi-line dealers soooooo the same tech that works on your yamaha will also be doing the work on your honda or whatever else you have that they service there...its not yamahas service that is bad...if you get bad service its the shops fault.
anonymous
2009-10-11 14:14:05 UTC
you need to cut back
anonymous
2009-10-11 14:17:02 UTC
im in 8th grade algebra 1 :)

thanks for the help!!


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